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Marketing Analytics and AI: Strategies and Tools

Turn data into actionable insights to improve marketing performance
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Total Work Experience

Make Marketing Analytics Work for You

Marketing professionals are investing more in analytics than ever before yet far too few are getting the results they want. Many lack the training and skills necessary to conduct meaningful marketing analytics — the kind that will provide legitimate insights and drive up ROI.

In the Marketing Analytics and AI: Strategies and Tools program, you will explore the principles and strategies of a data-driven approach to marketing and learn how to apply these concepts in real-world scenarios. Through real-world case studies of organizations like Netflix and Booking.com, you'll explore the four essential steps for mastering analytics and gain the confidence to implement innovative marketing analytics initiatives within your organization.

73%

Nearly three-quarters of chief marketing officers plan to increase their investment in marketing analytics.
Source: Gartner

81%

More than 8 in 10 brands fail to conduct customer behavior analysis, segment their audiences correctly, and personalize their offers.
Source: Forbes

Key Takeaways

Completing this program will empower you to:

  • Make informed marketing decisions based on analytics

  • Apply analytic tools, models, and frameworks to optimize marketing ROI

  • Leverage analytics and experimentation to gain a competitive advantage

  • Develop a marketing strategy for customer acquisition, development, and retention

  • Create innovative marketing analytics initiatives in your organization

Program Curriculum

In just two months, the Marketing Analytics and AI: Strategies and Tools program will show you how to leverage the power of data to gain a competitive advantage.

Learn the principles of marketing analytics and how to apply them in the real world through a fundamental marketing measurement called customer lifetime value. Once you determine how valuable a customer is to an organization throughout the entire consumer life cycle, from acquisition to development to retention, you can use that insight to guide marketing and product decisions at each step of the customer journey.

Learn how to use predictive modeling, the fastest growing branch of marketing analytics and the basis of modern business intelligence systems. You will learn how to execute two fundamental predictive models and build your own predictive models to generate marketing insights.

We explore factor analysis, a broadly applicable data consolidation tool that is key to marketing research and customer segmentation and targeting. By considering two cases in parallel — one from Charles Schwab and one from Booking.com — you will learn how factor analysis helps create a customer segmentation map, generate core customer insights, and serve as a foundation for your marketing strategy.

Using big data, we apply marketing analytics for targeting and personalization. Our hands-on approach leverages actual data and shows you how to build a targeting and recommendation system that incorporates real-time location data from mobile devices for targeting.

We explain the basics of pricing, including different ways in which it is established and what makes an ideal price. Using data collected for a technology startup, we delineate best practices for using survey methods to generate a price—a particularly valuable tool when preparing a product launch. We also look at a versatile pricing tool called conjoint analysis.

We reveal the key tool for marketing measurement: A/B testing or experimentation. A case study in digital advertising provides a real-world introduction to this topic. Proceeding step by step, from the design phase through implementation to the evaluation of an actual A/B test, this case study delves into the major issues to consider when running experiments and prepares you to set up your own A/B test.

We examine the most important concepts and metrics in digital advertising, including various payment methods, programmatic advertising, auctions, and quality scores. Learn about key challenges digital marketers face as they attempt to further customize individuals' marketing communications experience.

To ensure a successful implementation of your marketing analytics initiatives, we illustrate how to build a strong analytics team, again using actual success stories. We also show you how to recognize the limitations of marketing analytics, including common pitfalls in managing a marketing analytics project, and outline strategies to avoid them.

The two-month Marketing Analytics and AI: Strategies and Tools program culminates with a capstone project in which you will create a slide deck that outlines the four steps necessary to implement an innovative marketing analytics initiative at your organization.

Live Sessions

The program includes multiple live sessions that cover the latest trends in marketing analytics and AI, along with their practical applications. Each session is led by expert faculty members. These sessions will be recorded and made available for later viewing.

Live Session 1: AI-Powered Personalization and Customer Experience

Learn how to use AI to segment customers, identify their preferences, and predict their behaviors. Discover the power of AI and generative AI (genAI) to personalize marketing campaigns, and leverage conversational AI and chatbots to individualize customer experiences.

Live Session 2: Predictive Modeling and Forecasting in Marketing

Explore powerful predictive modeling techniques, including machine learning and AI algorithms, and learn to incorporate AI, genAI, and data into your marketing strategy to optimize marketing mix decisions and integrate data in real time.

Live Session 3: Integrating AI Tools into Marketing Workflows

Get practical guidance on the latest AI- and genAI-enabled marketing tools, learn how to evaluate their usefulness, and gain the skills to implement them into your current marketing frameworks.

Live Session 4: Strategic Outlook in Marketing Analytics

Examine key topics in marketing analytics, including sales channels, sales analytics, the challenges of algorithmic marketing, and genAI tools. Discover the impact of algorithmic bias on marketing practices, including ad targeting and pricing, and learn to anticipate and overcome bias in your marketing algorithms.

Note: Live sessions mentioned here are subject to change.

Fireside Chats

Join the following industry experts in an engaging series of fireside chats to gain real-world insights into marketing analytics.

Get a glimpse into the future of marketing technology and the evolution of marketing in the digital age by focusing on the shift from traditional B2B marketing to data-driven, customer-centric approaches and the importance of analytics in modern marketing strategies.

Acquire real-world insights on the advancements in marketing analytics and search technology, examine the transition of conventional data management to modern, accessible analytics platforms, explore the impact of search technology on organizational growth, discuss the role of specialized knowledge and data in competing with tech giants, and gain practical advice on implementing marketing analytics using a modular approach.

Learn about the evolution of marketing technologies, data-driven marketing, and the transformative impact of analytics on business strategies, and the role data plays in shaping customer experiences.

Gain valuable advice on the complex world of marketing analytics, and learn how to leverage big data and AI to drive marketing decisions, tackle challenges, including attribution and algorithmic bias, and adapt to evolving data privacy regulations.

Who Is This Program For?

The Marketing Analytics and AI: Strategies and Tools program is for marketing professionals who want to enhance their ability to leverage marketing analytics tools, models, and frameworks to produce actionable insights and improve ROI. The program is ideal for:

  • Marketing and digital marketing managers who want to upskill and improve their marketing ROI by using the latest tools without having to depend on an analytics team.

  • Analysts who want to develop better models and algorithms to draw marketing insights and also specialize in marketing-related applications of analytics, such as recommendation engines, customer segmentation, and ROI optimization. and more.

  • Product and business managers who want a deeper understanding of customer behavior and use to use those insights to improve product iterations, boost profitability, and develop marketing best practices.

  • Brand managers who want to take a more data-backed, scientific approach to branding initiatives and communication, gain insights on their customers’ preferences and profiles, and thus create brands that are able to earn loyal customers.

Case Studies

The Marketing Analytics and AI: Strategies and Tools program features examples of well-known organizations that have successfully applied the principles outlined in the program, including:

Booking.com

Learn how the online travel agency applied factor analysis to create a customer segmentation map and generate core customer insights.

Netflix

Find out how the entertainment giant uses predictive modeling to retain customers who would be likely to cancel their subscriptions in the following month.

Rocket Fuel

Discover how the advertising technology company used marketing experimentation to monitor the effectiveness of its digital ad campaigns.

Safeway

See how the supermarket chain made key business decisions in customer acquisition, development, and retention based on Customer Lifetime Value.

TRX

Learn how the fitness company used digital advertising analytics to customize potential customers' marketing communications experience.

Xtrava

See how the smart medical device developer set profit-maximizing pricing using survey-based approaches.

Program Faculty

Przemyslaw Jeziorski*

Associate Professor, Marketing, UC Berkeley and Haas School of Business

An accomplished researcher who specializes in quantitative marketing and industrial organization, Professor Jeziorski has been with the Haas School of Business since 2012. He ...

Zsolt Katona

Cheryl and Christian Valentine Professor of Marketing, UC Berkeley and Haas School of Business

Professor Katona has been at Berkeley Haas since 2008, when he joined the faculty as a professor of marketing. His research focuses on online marketing strategy, networks, and...

Clayton R.Critcher

Joe Shoong Chair of Business | Associate Professor, Marketing, UC Berkeley and Haas School of Business

The Director of the Haas Behavioral Lab and a PhD Field Advisor in Marketing, Prof. Critcher has been at Berkeley Haas since 2010. As a social psychologist, he researches how ...

*We are offering this program in memory of Professor Przemyslaw Jeziorski, honoring his remarkable impact on his field and our institution. This program will stand as a tribute to his work and will be dedicated to both his legacy and his family.

Participant Testimonials

It is great to have the content split into modules and bite-sized videos, with quizzes and assignments. It clearly shows what you can expect to learn each week while allowing you to finish each module...
Sakura Wang
Operational Planning Specialist, E Sky Land
It is valuable to have guest speakers who are leaders in excellent enterprises, and who tell you how they apply marketing analytics in the real world.
Felipe Barrera Castro
Pricing Analytics Manager, BCP
The core topics for these modules and how every assignment is linked back to application in my organization, making it very relatable and implementable.
War War Ye Myint
Marketing Manager, FLOW - Ethical Credit Management
I felt that all explanations of the key points were very thorough and easy to understand. I also appreciate all the extra resources and reading material.
Jennifer Allman
Manager, Product Marketing, ConnectiveRx
Hard to name just one thing but I enjoyed learning about easy to deploy analytics tools and when & how to apply them within established marketing frameworks such as customer lifecycle & STP.
Dmitry Tulba
Senior Global Strategy & Insights Manager, William Grant & Sons
Practical topics and teaching methods. I enjoyed the combination of learning tools to help us get through this course.
Vanitha
Global Lead, Modular Content & Insights, Multichannel Excellence & Operations, Novo Nordisk

Path to Alumni Benefits

Enrolling in the Marketing Analytics and AI: Strategies and Tools program can become your first step toward pursuing the UC Berkeley Executive Education Certificate of Business Excellence (COBE). The COBE gives individuals the opportunity to acquire and hone new skills and do it on a timeline that works with your busy schedule. Participants will earn a mark of distinction with certification from a world-class university and enjoy the flexibility of completing the program in up to three years.

Learn more about the program and associated alumni benefits here.

Networking and events

  • Join local alumni chapters or clubs in your region

  • Participate in the annual Berkeley Haas Alumni Conference

  • Attend select Berkeley Haas and Berkeley Executive Education networking events open to the COBE community

Exclusive Berkeley Resources

  • Activate an @haas.executivealumni.berkeley.edu email forwarding address

  • 15% discount on the list price of future eligible Berkeley Executive Education programs.

  • 30% discount on the list price of future eligible programs after completion of your Certificate of Business Excellence

  • Public visitor access to select campus libraries and university database services

News and communication

  • A one-year complimentary digital subscription to

    California Management Review

  • Berkeley Haas Alumni newsletter

  • Berkeley Haas Alumni Jobs e-Newsletter featuring job postings from distinguished employers

  • Haas Insights offering the latest research and thought leadership from industry speakers and faculty

Note: All benefits are subject to change. The discounts mentioned may not be combined with other promotions or special offers.

Certificate

Certificate

Get recognized! Upon successful completion of the program, UC Berkeley Executive Education grants a verified digital certificate of completion to participants. Participants must complete 80% of the required activities, including a capstone project (if any), to obtain the certificate of completion. This program also counts toward a Certificate of Business Excellence.

Successful completion of this program fulfills two curriculum days (minimum requirement of 17 curriculum days) towards the UC Berkeley COBE. Learn more about how it works.

Note: This program results in a digital certificate of completion and is not eligible for degree credit/CEUs. After successful completion of the program, your verified digital certificate will be emailed to you in the name you used when registering for the program. All certificate images are for illustrative purposes only and may be subject to change at the discretion of UC Berkeley Executive Education.

FAQs

How do I know if this program is right for me?

After reviewing the information on the program landing page, we recommend you submit the short form above to gain access to the program brochure, which includes more in-depth information. If you still have questions on whether this program is a good fit for you, please email learner.success@emeritus.org, and a dedicated program advisor will follow up with you very shortly.

Are there any prerequisites for this program?

Some programs do have prerequisites, particularly the more technical ones. This information will be noted on the program landing page, as well as in the program brochure. If you are uncertain about program prerequisites and your capabilities, please email us at the ID mentioned above. Note that, unless otherwise stated on the program web page, all programs are taught in English and proficiency in English, is required.

What is the typical class profile?

More than 50 percent of our participants are from outside the United States. Class profiles vary from one cohort to the next, but, generally, our online certificates draw a highly diverse audience in terms of professional experience, industry, and geography — leading to a very rich peer learning and networking experience.

What other dates will this program be offered in the future?

Please check this program web page periodically or email us to inquire whether future program dates or the timeline for future offerings have already been confirmed.

How much time is required each week?

Each program includes an estimated learner effort per week. This is referenced at the top of the program landing page under the Duration section as well as in the program brochure, which you can obtain by submitting the short form at the top of this web page.

How will my time be spent?

We have designed this program to fit into your current working life as efficiently as possible. Time will be spent among a variety of activities, including:

  • Engaging with recorded video lectures from faculty

  • Attending webinars and office hours as per the specific program schedule

  • Reading or engaging with examples of core topics

  • Completing knowledge checks/quizzes and required activities

  • Engaging in moderated discussion groups with your peers

  • Completing your final project, if required

The program is designed to be highly interactive while also allowing time for self-reflection and to demonstrate an understanding of the core topics through various active learning exercises. Please email us if you need further clarification on program activities.

What is it like to learn online with the learning collaborator Emeritus?

More than 300,000 learners across 200 countries have chosen to advance their skills with Emeritus and its educational learning partners. In fact, 90 percent of the respondents of a recent survey across all our programs said that their learning outcomes were met or exceeded.

All program content would be made available to students at the commencement of the program. However, to ensure the program delivers the desired learning outcomes the students may appoint Emeritus to manage the delivery of the program in a cohort-based manner the cost of which is already included in the overall program fee.

A dedicated program support team is available 24/5 (Monday to Friday) to answer questions about the learning platform, technical issues, or anything else that may affect your learning experience.

How do I interact with other program participants?

Peer learning adds substantially to the overall learning experience and is an important part of the program. You can connect and communicate with other participants through our learning platform.

What are the requirements to earn the certificate?

Each program includes an estimated learner effort per week, so you can gauge what will be required before you enroll. This is referenced at the top of the program landing page under the Duration section, as well as in the program brochure, which you can obtain by submitting the short form at the top of this web page. All programs are designed to fit into your working life.

This program is scored as a pass or no-pass; participants must complete the required activities to pass and obtain the certificate of completion. Some programs include a final project submission or other assignments to obtain passing status. This information will be noted in the program brochure. Please email us if you need further clarification on any specific program requirements.

What type of certificate will I receive?

Upon successful completion of the program, you will receive a smart digital certificate. The smart digital certificate can be shared with friends, family, schools, or potential employers. You can use it on your cover letter, resume, and/or display it on your LinkedIn profile. The digital certificate will be sent approximately two weeks after the program, once grading is complete.

Can I get the hard copy of the certificate?

No, only verified digital certificates will be issued upon successful completion. This allows you to share your credentials on social platforms such as LinkedIn, Facebook, and Twitter.

What is the organizational structure of Berkeley Executive Education?

UC Berkeley Center for Executive Education, dba Berkeley Executive Education, is a California nonprofit organization formed for the purpose of operating executive education programs in support of UC Berkeley and the Haas School of Business.

Do I receive alumni status after completing this program?

No, there is no alumni status granted for this program. In some cases, there are credits that count toward a higher level of certification. This information will be clearly noted in the program brochure.

How long will I have access to the learning materials?

You will have access to the online learning platform and all the videos and program materials for 12 months following the program start date. Access to the learning platform is restricted to registered participants per the terms of agreement.

What equipment or technical requirements are there for this program?

Participants will need the latest version of their preferred browser to access the learning platform. In addition, Microsoft Office and a PDF viewer are required to access documents, spreadsheets, presentations, PDF files, and transcripts.

Do I need to be online to access the program content?

Yes, the learning platform is accessed via the internet, and video content is not available for download. However, you can download files of video transcripts, assignment templates, readings, etc. For maximum flexibility, you can access program content from a desktop, laptop, tablet, or mobile device.

Video lectures must be streamed via the internet, and any livestream webinars and office hours will require an internet connection. However, these sessions are always recorded, so you may view them later.

Can I still register if the registration deadline has passed?

Yes, you can register up until seven days past the published start date of the program without missing any of the core program material or learnings.

What is the program fee, and what forms of payment do you accept?

The program fee is noted at the top of this program web page and usually referenced in the program brochure as well.

  • Flexible payment options are available (see details below as well as at the top of this program web page next to FEE).

  • Tuition assistance is available for participants who qualify. Please email learner.success@emeritus.org.

What if I don’t have a credit card? Is there another method of payment accepted?

Yes, you can do a bank remittance in the program currency via wire transfer or debit card. Please contact your program advisor, or email us for details.

I was not able to use the discount code provided. Can you help?

Yes! Please email us with the details of the program you are interested in, and we will assist you.

How can I obtain an invoice for payment?

Please email us your invoicing requirements and the specific program you’re interested in enrolling in.

Is there an option to make flexible payments for this program?

Yes, the flexible payment option allows a participant to pay the program fee in installments. This option is made available on the payment page and should be selected before submitting the payment.

How can I obtain a W9 form?

Please email us for assistance.

Who will be collecting the payment for the program?

Emeritus collects all program payments, provides learner enrollment and program support, and manages learning platform services.

Are there any restrictions on the types of funding that can be used to pay for the program?

Program fees for Emeritus programs with UC Berkeley Executive Education may not be paid for with (a) funds from the GI Bill, the Post-9/11 Educational Assistance Act of 2008, or similar types of military education funding benefits or (b) Title IV financial aid funds.

What is the program refund and deferral policy?

For the program refund and deferral policy, please click the link here.

Didn't find what you were looking for? Write to us at learner.success@emeritus.org, Schedule a call with one of our program advisors, or call us at +1 864 668 8832 (US) / +44 121 387 3504 (UK) / +65 3129 7057 (SG).

Flexible payment options are available.

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